At Inkraft Paragon, every product is carefully checked and securely packed before it leaves our facility.
As our products are fragile and handcrafted, we request that you carefully inspect your package immediately upon delivery.
Damaged or Broken Products
If your product arrives damaged or broken, please contact us as soon as possible.
Unboxing Video Required
For damaged, broken or missing-item claims, a continuous and clear unboxing video is required.
The video should begin before the package is opened and clearly show:
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The unopened package
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The condition of the packaging
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The complete unpacking process
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The product and any damage found
Claims without the required evidence may not be eligible for replacement or refund.
Reporting a Damaged Product
Please contact us within [24 HOURS] of delivery with:
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Order number
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Clear photographs of the product and packaging
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Complete unboxing video
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Description of the issue
Our team will review the claim and respond within [48 HOURS].
Replacement
If the damage is confirmed, we may provide a replacement, subject to product availability.
If the same product is unavailable, we may offer:
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A suitable replacement, or
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A refund for the affected product
The final resolution will depend on the nature of the issue and product availability.
Returns & Exchanges
Because our products are fragile and made for direct purchase, we accept returns or exchanges only in cases specifically covered under this policy.
Products that have been used, damaged after delivery, altered or mishandled by the customer may not be eligible.
Sale & Clearance Products
Products purchased during special sales, promotional events or clearance offers are [non-returnable / eligible only for damage claims], unless otherwise stated on the product or offer page.
Refunds
Once a refund has been approved, the amount will be processed through the applicable payment method.
Refunds may take approximately [7–10 BUSINESS DAYS] to reflect in the customer's account, depending on the payment provider or bank.
Return to Origin (RTO)
If an order is returned because of customer unavailability, refusal to accept delivery, an incorrect or incomplete address, incorrect pincode or repeated failed delivery attempts, additional shipping or return-to-origin charges may apply.
Any refund, where applicable, may be processed after deducting such charges.
Contact Us
For refund, return or exchange-related queries:
Email: inkraftparagon@gmail.com
WhatsApp: +91-7417830305
Please include your order number in all communications.